> Source: [sk183060](https://support.checkpoint.com/results/sk/sk183060)

# sk183060 - Unable to update the Anti-Bot Software Blade on Spark Firewall cluster members

| Property | Value |
|----------|-------|
| Solution ID | sk183060 |
| Date Created | 2025-01-22 |
| Last Modified | 2025-01-26 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Unable to update the Anti-Bot Software Blade on Quantum Spark cluster members when the cluster connects to the Internet through a proxy. The status is shown as "N/A" (Not Available).

* `wget` to "*cws.checkpoint.com"* fails:

  sfwd debugs contain:

  ```
  
  [sfwd 8833 4157874032]HOST[15 Jan  8:59:26] ciu_update_app_cb: status=E_CIU_UPDATE_STAT_FAIL err=Update failed. Internet is disabled.
  ```

## Cause

* No default route is set.

* The route towards the proxy is not an Internet-type interface.

## Solution

1. Configure the Internet connection to add a default route in the appliance. This route should lead to the Interface connecting to the proxy.

2. In the appliance WebUI, go to **Device** \> **Routing Table** to make sure the default route was added.

For more information, refer to [sk163234](https://support.checkpoint.com/results/sk/sk163234).

If the issue is not resolved, collect the logs again and the cpinfo for the Internet configuration.

**Notes**:

* If the appliance has only LAN connections, use the FlexiPorts feature as described in [sk177183](https://support.checkpoint.com/results/sk/sk177183).

* The route towards the proxy must lead through the Internet-type interface (WAN/DMZ/LAN promoted to Internet-type).

* You must set a default route, but it does not need to overlap with the proxy route (by selecting "Route all traffic through this connection by default" on the Internet connection's Advanced tab in the ISP Redundancy section).

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content