> Source: [sk183050](https://support.checkpoint.com/results/sk/sk183050)

# sk183050 - BitLocker Management client stuck in "Deliver Recovery File" status

| Property | Value |
|----------|-------|
| Solution ID | sk183050 |
| Date Created | 2025-01-21 |
| Last Modified | 2025-08-08 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | E88.X |
| OS | Windows |

## Symptoms

- BitLocker has not started encryption. Even if the client is online and connected to the Management Server, the Endpoint Security client UI shows `Update needs to be uploaded - Deliver Recovery File`.

## Cause

This issue can occur if the **Connection Awareness** feature in the **Client Settings** policy is using the option **"Connected to a list of specified targets"** . If the client cannot connect to any of the specified targets in the policy, the **Check Point BitLocker Management** client considers the client to be disconnected and will not send the recovery file.

## Solution

This solution requires authentication. Please log in to view the full solution.

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