> Source: [sk183029](https://support.checkpoint.com/results/sk/sk183029)

# sk183029 - Infinity Playblocks Cannot Read Logs from an Open Server

| Property | Value |
|----------|-------|
| Solution ID | sk183029 |
| Date Created | 2025-01-14 |
| Last Modified | 2025-01-16 |
| Technical Level | Advanced |
| Products | Playblocks |
| Versions | Cloud |

## Symptoms

- * No logs presented in the Infinity Playblocks UI from the Log server.
* The Log Adjuster Service is down on the Log Server and fails to start.

## Cause

* The `$RTDIR/laas/adjuster-service/tmp/pid.txt` file is empty.
* The `adjuster_service` script checks whether the process is running by checking the existence of the `pid.txt` file, but it do not validate its content. As a result, the adjuster service incorrectly detects the process as running and do not restart the service.

## Solution

This solution requires authentication. Please log in to view the full solution.

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