> Source: [sk183020](https://support.checkpoint.com/results/sk/sk183020)

# sk183020 - FWM process is down on the CLM due to invalid license

| Property | Value |
|----------|-------|
| Solution ID | sk183020 |
| Date Created | 2025-01-15 |
| Last Modified | 2025-12-11 |
| Technical Level | Advanced |
| Products | Multi-Domain Security Management Server |
| Versions | R81.10 (EOS), R81.20, R82 |
| OS | Gaia |

## Symptoms

- * Unable to connect to the SmartConsole of the Domain Management Server (DMS) domain.

* Unable to install a database to the CLM (Customer Log Management)and unable to connect to the CLM directly.

* Logs are still processed by the CLM.

* The `fwm` process shows as down on the CLM SmartConsole.

  <br />

* Running `fwm -d debug` shows this output:

  ```
  
  do_cklic_ex: feature mgmt:6.0:clm isn't valid
  cplic_check_v_ex_imp: checking feature mgmt:6.0:clm, returning NOT VALID
  cma_init_and_check_lic> You are in mlm server envionment, with no valid DMN_LOGS or CLM license. Invalid license.
  ```

## Cause

The uses an NGSM license eliminates the need a DMN-LOGS license or a CLM (Customer Log Management i.e. Log Server) or domain level license.

MDS / MLM (Multi-Domain Server / Multi-Domain Log Management) level license was incorrectly applied at the CLM or domain level.

## Solution

This solution requires authentication. Please log in to view the full solution.

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