> Source: [sk183019](https://support.checkpoint.com/results/sk/sk183019)

# sk183019 - fwm or fw_loader process crashing after R81.10 JHF upgrade on specific domains

| Property | Value |
|----------|-------|
| Solution ID | sk183019 |
| Date Created | 2025-01-20 |
| Last Modified | 2025-05-02 |
| Technical Level | General |
| Products | Multi-Domain Security Management Server |
| Versions | R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * fwm and fwmha processes fail to start after installing R81.10 JHF 171 or JHF 172
* fwm and fwmha processes are crashing and generating core dumps after installing R81.10 JHF 171 or 172

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

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