> Source: [sk182967](https://support.checkpoint.com/results/sk/sk182967)

# sk182967 - Logs do not appear in the Logs & Events tab in the Spark Management app in the Infinity Portal

| Property | Value |
|----------|-------|
| Solution ID | sk182967 |
| Date Created | 2025-01-13 |
| Last Modified | 2026-01-21 |
| Technical Level | General |
| Products | Spark Firewall (Locally Managed) |
| Versions | R81.10.X |

## Symptoms

- Logs do not appear in the Logs \& Events tab in the Spark Management app in the Infinity Portal.

![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1735546789467/image001 (3)202412301407401.png)

## Cause

The primaryLogServer field in the logServers table in system.db had a null value, so it does not match the ID in the SIC objects.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Spark Gateway involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

<br />

**If you choose not to upgrade the hotfix, the following workaround is available:**   
**Important** - Schedule a maintenance window.

1. Backup the local database:

   `#cp /fwtmp/system.db /storage/system.db.backup `
2. Extract the ID from 'sicNetworkObjects':

   `#pt sicNetworkObjects | grep "id =" -m 1`
3. Update the logServers table with the valid ID:

   `#sqlcmd "UPDATE logServers SET primaryLogServer = '<id from previous command>'"`
4. Print the logServers table and check the fix:

   `#pt logServers -u`
5. You may see these outputs:  
   **a. Valid output:**   
   `primaryLogServer =`  
   ` ipaddr = 34.250.66.204`  
   ` modified = nil`  
   ` sic_name = CN=vsmp-stage-smp-beta-stg-eu-west-1-c1-jmls-2,O=vsmp-BE-poc.checkpoint.com.aan99w`  
   ` id = 14499`  
   ` name = cp_sys_ExternalLogServer_0`  
   ` idx = 0`  
   `useLoggersAndMasters = true`  
   `id = 1`  
   `modified = nil`  
   `backupLogServer =`  
   ` 1 (14500) =`  
   ` ipaddr = 34.253.66.61`  
   ` modified = nil`  
   ` sic_name = CN=vsmp-stage-smp-beta-stg-eu-west-1-c1-jmls-1,O=vsmp-BE-poc.checkpoint.com.aan99w`  
   ` id = 14500`  
   ` name = cp_sys_ExternalLogServer_1`  
   ` idx = 1`  

   **b. Bad output:**   
   `primaryLogServer =`  
   ` {}`  
   `useLoggersAndMasters = true`  
   `id = 1`  
   `modified = nil`  
   `backupLogServer =`  
   ` 1 (14500) =`  
   ` ipaddr = 34.253.66.61`  
   ` modified = nil`  
   ` sic_name = CN=vsmp-stage-smp-beta-stg-eu-west-1-c1-jmls-1,O=vsmp-BE-poc.checkpoint.com.aan99w`  
   ` id = 14500`  
   ` name = cp_sys_ExternalLogServer_1`  
   ` idx = 1`  

6. Edit the */pfrm2.0/etc/non_sync_sql_tables* file.

   Add this entry at the end of the file:

   `sicNetworkObjects`

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