> Source: [sk182965](https://support.checkpoint.com/results/sk/sk182965)

# sk182965 - "ERR_CONNECTION_RESET" error when trying to access the Mobile Access Portal

| Property | Value |
|----------|-------|
| Solution ID | sk182965 |
| Date Created | 2025-03-03 |
| Last Modified | 2025-03-13 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- * When accessing the Mobile Access Portal, the browser displays the error `"ERR_CONNECTION_RESET"`, for example:

  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk182965/mab_err_conn_reset202501061639251.png)
* Running the command `"ps auxww | grep sslvpn"` on the Security Gateway does not show any *httpd* process running for the Mobile Access Portal.

* The log file *$CVPNDIR/log/httpd.startlog* contains repeated error messages:  
  `
  (2)No such file or directory: AH02291: Cannot access directory '/local_ckp/src/cpapache/R81_20_jumbo_hf_main/release.dynamic/CMpub/logs/' for main error log`  
  `
  AH00014: Configuration check failed`

* The configuration file *$CVPNDIR/conf/httpd.conf* is empty.

## Cause

The *$CVPNDIR/conf/httpd.conf* file is corrupted, preventing the Mobile Access Portal from functioning correctly.

## Solution

This solution requires authentication. Please log in to view the full solution.

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