> Source: [sk182963](https://support.checkpoint.com/results/sk/sk182963)

# sk182963 - Policy installation fails with:"Policy installation had failed due to an internal error"

| Property | Value |
|----------|-------|
| Solution ID | sk182963 |
| Date Created | 2025-01-02 |
| Last Modified | 2025-02-23 |
| Technical Level | General |
| Products | Security Gateway, Security Management Server, Multi-Domain Security Management Server |
| Versions | R81.10 (EOS), R81.10 (EOS), R81.10 (EOS) |

## Symptoms

- * Policy installation on Security Gateway/VSX fails with: `"Policy installation had failed due to an internal error"`, creating a FWM core file on the Management Server. This error is associated with the execution exception "Process exited with an error: 139 (Exit value: 139)" logged in the `install_policy.elg` file.

* The file *$FWDIR/log/install_policy.elg* shows similar logs:  
  `
  `

  > `
  > `[DATE TIME] ERROR com.checkpoint.management.dleserver.coresvc.internal.PolicyLoaderTask.processExecutionErrors:240 [unboundedTaskExecutor-11]: Execution for instance <Instance_Number> had failed due to an execution exception
  > `
  > `
  >
  > org.apache.commons.exec.ExecuteException: Process exited with an error: 139 (Exit value: 139)
  > `
  > `
  >
  > at org.apache.commons.exec.DefaultExecutor.executeInternal(DefaultExecutor.java:377)
  > `
  > `
  >
  > at org.apache.commons.exec.DefaultExecutor.access$200(DefaultExecutor.java:46)
  > `
  > `
  >
  > at org.apache.commons.exec.DefaultExecutor$1.run(DefaultExecutor.java:188)
  > `
  > `
  >
  > [DATE TIME] ERROR com.checkpoint.management.dleserver.coresvc.internal.PolicyLoaderTask.processExecutionErrors:53 [unboundedTaskExecutor-11]: All policy loading commands had failed due to execution exceptions
  > `
  > `
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/R81.10/Introduction.htm)` `**Take 171**` or higher is installed on the Management Server.`

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 173

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

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