> Source: [sk182923](https://support.checkpoint.com/results/sk/sk182923)

# sk182923 - Mobile Access SSL Network Extender (SNX) remote users with Windows 11 24H2 fail to connect

| Property | Value |
|----------|-------|
| Solution ID | sk182923 |
| Date Created | 2024-12-13 |
| Last Modified | 2026-02-18 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82, R81.20, R81.10 (EOS) |

## Symptoms

- * Endpoint users can login in to the Mobile Access page, but cannot connect connect to resources behind the Security Gateway using SSL Network Extender (SNX).
* The operating system of the endpoint computer is Windows 11 24H2.
* In Windows Console on the endpoint computer, the *slimsvc.log* file shows these messages:

  ```
  
  [ 8272 6388]@DESKTOP-U2QHH8N[25 Nov 10:59:07][] cprti_create_req: normal add_route failed. Identified as vista, calling new api
  [ 8272 6388]@DESKTOP-U2QHH8N[25 Nov 10:59:07][] cprti_getForwardType
  [ 8272 6388]@DESKTOP-U2QHH8N[25 Nov 10:59:07][] cprti_create_req: normal add_route failed. Identified as vista, calling new api
  [ 8272 6388]@DESKTOP-U2QHH8N[25 Nov 10:59:07][] cprti_getForwardType
  [ 8272 6388]@DESKTOP-U2QHH8N[25 Nov 10:59:07][] cprti_getForwardType
  [ 8272 6388]@DESKTOP-U2QHH8N[25 Nov 10:59:07][] cprti_getForwardType
  [ 8272 6388][25 Nov 10:59:07][] cprti_change_route_metric
  [ 8272 6388]@DESKTOP-U2QHH8N[25 Nov 10:59:07][] Failed to set route dst: 100007f mask: ffffffff
  [ 8272 6388]@DESKTOP-U2QHH8N[25 Nov 10:59:07][] cprti_getForwardType
  [ 8272 6388][25 Nov 10:59:07][] cprti_change_route_metric
  [ 8272 6388]@DESKTOP-U2QHH8N[25 Nov 10:59:07][] Failed to set route dst: ffffff7f mask: ffffffff
  [ 8272 6388]@DESKTOP-U2QHH8N[25 Nov 10:59:07][] cprti_getForwardType
  [ 8272 6388]@DESKTOP-U2QHH8N[25 Nov 10:59:07][] cprti_getForwardType
  ```

## Cause

The conflict resolution mechanism in Windows 11 24H2 is different than in earlier versions of Windows.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 73
* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 122

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

This **workaround** is available:

<br />

On the Windows endpoint computer, create a new Windows Registry parameter.  

**Procedure**

1. On the Windows endpoint computer, open the Registry Editor.
2. Go to this location:  
   *HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Services\\cpextender*
3. Create a new DWORD entry with the name `MetricSetMethod`.
4. Set the value of `MetricSetMethod` to `1`.
5. Restart the Windows endpoint computer.

<br />

---

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