> Source: [sk182915](https://support.checkpoint.com/results/sk/sk182915)

# sk182915 - How to reset a user's password in the ERM portal

| Property | Value |
|----------|-------|
| Solution ID | sk182915 |
| Date Created | 2024-12-12 |
| Last Modified | 2025-02-23 |
| Technical Level | General |
| Products | External Risk Management |
| Versions | Cloud |

## Solution

1. Log in to the ERM portal with an administrator account.
2. From the left navigation panel, click *Settings \> User Management* .  
   ![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1733930162634/image202412111732351.png)
3. Search for the relevant user's account.
4. Click the ![vertical ellipses icon](https://sc1.checkpoint.com/sc/SolutionsStatics/sk182915/ellipses-icon202412131204541.png) icon from the last column.
   * To resend the invitation, click *Resend Invitation*.
   * To reset the user's password, click *Reset Password* .  

     ![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1733930162634/image (1)202412111739252.png)  
     The system sends an email to the user with a link to reset their password. If the email is not received, inform the user to check their mailbox (including spam/junk folders) for the relevant email.
5. The user should click the reset link in the email and follow the on-screen instructions to reset their password.

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# Agent Instructions

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