> Source: [sk182869](https://support.checkpoint.com/results/sk/sk182869)

# sk182869 - Automatic Jumbo Hotfix Deployment fails when the package source is set to "Cloud" in cme_menu

| Property | Value |
|----------|-------|
| Solution ID | sk182869 |
| Date Created | 2024-12-23 |
| Last Modified | 2024-12-25 |
| Technical Level | Advanced |
| Products | Cloud Firewall |
| Versions | R81 (EOS), R81.10 (EOS), R81.20, R82 |
| OS | Gaia |

## Symptoms

- * The Automatic Jumbo Hotfix Deployment fails when the package source is set to "Cloud" in `cme_menu`:  

  `Enter the path of the package to install: /home/admin/Check_Point_R81_20_JUMBO_HF_MAIN_Bundle_T84_FULL.tar`  
  `Select a method to use for downloading the package to the gateway:`  
  `Please select from the following options:`  
  ` 1) Download from the management server`  
  ` 2) `Download from the cloud  

  `Your Selection: 2`  

* The system cannot find the package in the Check Point cloud repository. The following error appears in the CME log file (`/var/log/CPcme/cme.log`):  

  `2024-11-27 10:12:40,570 CME_SERVICE INFO Checking Automatic Hotfix deployment status for gateway IP: XX.XX.XX.XX`  
  `2024-11-27 10:12:40,571 CME_SERVICE INFO run_local Executing: /opt/CPcdt/cdt_cli -show-action-status -action-id=121 with:`  
  ` data=None`  
  ` env=None`  
  `2024-11-27 10:12:40,593 CME_SERVICE INFO Return code= 0`  
  ` Output={`  
  ` "action id" : "121",`  
  ` "action source" : "cdt_cli",`  
  ` "machines status" : [`  
  ` {`  
  ` "additional message" : "`Failed to add the private package.`",`  
  ` "error code" : 25,`  
  ` "machine ip" : "XX.XX.XX.XX",`  
  ` "machine name" : "GCP-Lab--check-point-autoscaling-byol-1-m0fs",`  
  ` "root cause" : "\n************************************************\nCPUSE add private package command failed\n`The package 'Check_Point_R81_20_JUMBO_HF_MAIN_Bundle_T84_FULL.tar' does not exist in the Check Point cloud.`\nError code 41 - Error executing a CPUSE operation on a remote machine.\n************************************************\n",`  
  ` "status" : "failed"`  
  ` }`  
  ` ],`  
  ` "status" : "failure"`  
  `}`

## Cause

The deployment fails because the Check Point Update Service Engine (CPUSE) expects a `.tgz` file format for the Online Identifier (for example, `Check_Point_RXX_JUMBO_HF_MAIN_Bundle_TXX_FULL.tgz`) instead of the `.tar` format.

## Solution

This solution requires authentication. Please log in to view the full solution.

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