> Source: [sk182863](https://support.checkpoint.com/results/sk/sk182863)

# sk182863 - "Unable to connect to the server. Press OK to reconnect" message in Gaia Portal thirty seconds after logging in

| Property | Value |
|----------|-------|
| Solution ID | sk182863 |
| Date Created | 2024-11-25 |
| Last Modified | 2026-05-21 |
| Technical Level | Advanced |
| Products | Security Gateway, Scalable Platforms |
| Versions | R82, R81.20, R81.10 (EOS), R82, R81.20, R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * When you access the Gaia Portal, particularly when navigating to the "Network Interfaces" page, a disconnect message appears after 30 seconds:<br />

  `Unable to connect to the server. Press OK to reconnect.`
* You can continue working if you click the `X` button.

* Clicking the `OK` button refreshes the browser page.

* Installing a hotfix higher than Take 90 per [sk182560](https://support.checkpoint.com/results/sk/sk182560) does not resolve the issue.
* In many cases, the symptoms above only follows the active member of a cluster. The standby cluster gateway may not see these symptoms until it becomes active.

## Cause

The Security Gateway is configured with many VLAN interfaces (more than 150), and the default timeout to get the interface information is not sufficient.  

By opening the browser's Developer Tools and navigating to the Network tab, you can observe that the "interfaces.tcl" page takes over 30 seconds to load. Below is an example screenshot:  

![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk182863/sk182863_loading_1202503070959041.jpg)

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content