> Source: [sk182859](https://support.checkpoint.com/results/sk/sk182859)

# sk182859 - Many Anti-Bot logs "RAD request exceeded maximum handing time" in SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk182859 |
| Date Created | 2024-12-02 |
| Last Modified | 2024-12-22 |
| Technical Level | Advanced |
| OS | Gaia |

## Symptoms

- * SmartConsole / SmartView shows this log from the Anti-Bot Software Blade:

  `Blade: Anti-Bot`

  `Type: System Alert`

  `Description: Error occurred while accessing:secureupdates.checkpoint.com`

  `Reason: RAD request exceeded maximum handing time, check /opt/CPSuite-<VERSION>/fw1///log/rad_events/Errors/flow_<XXX>_<XXX> For more details`
* The RAD error logs on the Security Gateway (`$FWDIR/log/rad_events/Errors/flow_<XXX>_<XXX>`) show these errors:

  `[rad_http_response_handler.cpp:XXX] CRadHttpResponseHandler::goToNextTask: [INFO] enter to ...
  `  
  `
  `  
  `
  [rad_response_task.cpp:XXX] CRadResponseTask::CRadResponseTask: [INFO] enter to ...
  `  
  `
  `  
  `
  [rad_decrypted_response_task.cpp:XXX] CRadDecryptedResponseTask::CRadDecryptedResponseTask: [INFO] enter to ...`

## Cause

Possible causes:

* The DNS servers that the Security Gateway uses fail to resolve the IP address of the Check Point server.
* The RAD "autodebug" feature causes the process to consume too many resources, which results in the error.

## Solution

This solution requires authentication. Please log in to view the full solution.

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