> Source: [sk182858](https://support.checkpoint.com/results/sk/sk182858)

# sk182858 - "Error Code 0-2000075: policy installation failed on gateway"

| Property | Value |
|----------|-------|
| Solution ID | sk182858 |
| Date Created | 2024-12-02 |
| Last Modified | 2025-01-21 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R82, R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |
| Platform | Smart-1 |

## Symptoms

- * Policy installation on the Security Gateway fails with Error Code `0-2000075`.

* The errors result from resource exhaustion during policy installation. Thee errors typically appear in the `/var/log/messages` or `/var/log/fw.log` files on the Security Gateway, specifically:

  * `up_fw_set_cphwd_template: up_manager_create_template_msg failed`  
    This error occurs when the system cannot create the template message due to insufficient kernel memory or resource allocation.
  * `fwhandle_pool_add: Table kbufs - All available pools exhausted`  
    This error indicates that the kernel buffer pool (kbufs) is depleted, which may be caused by excessive memory usage, memory leaks, or improper resource release in the system.
* Memory leak detection reports indicate the following issue:

  * `leak_report: 588 bytes allocated in thread id 0 leaked at 0x7fd21e604300 at time 66603807`   
    Allocation originates from the `up_manager_create_template_msg` function.

## Cause

A minor memory leak occurs in a process associated with the Unified Access Policy Rule Base. This issue prevents memory allocation and causes the policy installation to fail.

<br />

## Solution

This problem was fixed. The fix is included starting from:

* [Check Point R82](https://support.checkpoint.com/results/sk/sk181127) - starting from first JHF
* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 89
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 169

Check Point recommends to always upgrade to the [Recommended version](https://support.checkpoint.com/results/sk/sk95746) ([Security Gateway](https://support.checkpoint.com/product/73)).

If you choose not to upgrade, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for your version.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

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