> Source: [sk182856](https://support.checkpoint.com/results/sk/sk182856)

# sk182856 - Japanese font display issues in Endpoint Security Clients GUI

| Property | Value |
|----------|-------|
| Solution ID | sk182856 |
| Date Created | 2024-11-25 |
| Last Modified | 2025-06-24 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | E89.X |
| OS | Windows |

## Symptoms

- Users of the Japanese version of the Endpoint Security Clients GUI may experience these problems:   

* The modern GUI gets stuck with the "Getting Info..." message  
* Critical data and statuses are missing or unreadable  
* Certain interface elements fail to display correctly

## Cause

The issue stems from the Japanese Operating System's specific character encoding (codepage). The current versions of Clients cannot properly render Japanese characters in the GUI, leading to incomplete or broken display of information.

<br />

## Solution

A Unicode codepage replacement feature is introduced to address this problem, starting with:

* [Enterprise Endpoint Security E89.00 Windows Clients](https://support.checkpoint.com/results/sk/sk182722)

<br />

#### **Implementation**

Registry path: `Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\CheckPoint\Endpoint Security`  
Feature Status: Disabled by default  
Activation Method: Using the `RestoreACP` registry key  

#### Configuration Options

**If `RestoreACP` does not exist** :  

* Feature remains inactive
* No changes are made to the current configuration

**If `RestoreACP` = 0:**

* Feature is enabled
* Replaces the existing codepage with Unicode
* Allows proper display of Japanese characters in the client UI  

**If `RestoreACP` = 1** :

* Reverts any changes previously made in the client

**Note**: In some scenarios, a reboot is required to fully implement the changes.

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