> Source: [sk182854](https://support.checkpoint.com/results/sk/sk182854)

# sk182854 - "Connection to/with VPN service is lost" error appears in the Endpoint Security client

| Property | Value |
|----------|-------|
| Solution ID | sk182854 |
| Date Created | 2024-12-02 |
| Last Modified | 2025-10-16 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * Endpoint Security Client shows "Connection to/with VPN service is lost" error.
* The Task Manager on the user's computer or server shows that "TracSrvWrapper" is either not running or not listed or, it is flapping between "Running" and "Starting"
* Reboot of the device or re-installation of the client does not resolve the issue.

## Cause

The Harmony Endpoint Security Client installation package is either missing the "trac.defaults" file or contains a corrupted "trac.defaults" file.

## Solution

This solution requires authentication. Please log in to view the full solution.

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