> Source: [sk182783](https://support.checkpoint.com/results/sk/sk182783)

# sk182783 - Microsoft Office applications unexpectedly terminate when Harmony Endpoint and MacType are installed on the same Windows workstation

| Property | Value |
|----------|-------|
| Solution ID | sk182783 |
| Date Created | 2024-12-01 |
| Last Modified | 2025-06-24 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | E88.X |
| OS | Windows |

## Symptoms

- * Microsoft applications terminate with a Windows Application error. Here is an example for EXCEL.EXE file: `Faulting application name: EXCEL.EXE, version: 16.0.18025.20140, time stamp: 0x67010a72 `  
  > `
  > Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 `  
  > `
  > Exception code: 0xc0000005 `  
  > `
  > Fault offset: 0x000001dd76560036 `  
  > `
  > Faulting process id: 0x0x93f4 `  
  > `
  > Faulting application start time: 0x0x1db1f72f15f420b `  
  > `
  > Faulting application path: C:\Program Files\Microsoft Office\root\Office16\EXCEL.EXE `  
  > `
  > Faulting module path: unknown `  
  > `
  > Report Id: 7c924946-68ae-465f-9a71-395a7927dc3b `
* When you enable Windows User-Mode Dump or use ProcDump to collect a memory dump, a .dmp file for the terminated application is generated in the target folder.
* The MacType application is installed on your Windows device.

## Cause

It is a third-party application compatibility issue.

## Solution

This solution requires authentication. Please log in to view the full solution.

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