> Source: [sk182767](https://support.checkpoint.com/results/sk/sk182767)

# sk182767 - Identity Collector integrated with Cisco ISE/PxGrid disconnects every 5 minutes

| Property | Value |
|----------|-------|
| Solution ID | sk182767 |
| Date Created | 2024-10-15 |
| Last Modified | 2025-02-24 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82, R81.20 |

## Symptoms

- * Identity Collector integrated with Cisco ISE/PxGrid disconnects approximately every 5 minutes.

* Running this debug on the Identity Collector:  

  1. Change the debug level to "All" in the Identity Collector Application \> Settings \> Debugging
  2. Replicate the issue.
  3. Collect information in Settings \> Debugging \> Collect Current Logs.

  <br />

  The *ia_ise_extension.log* file shows:  
  `
  StompPubsubClientWebSocket::onWebSocketClose: WebSocket onClose. closeReason code=1009. reason: Binary message size [83711] exceeds maximum size [65536]`

  <br />

## Cause

The Cisco ISE sends a message bigger than the default setting, which is 65536 bytes (64 K).

## Solution

This solution requires authentication. Please log in to view the full solution.

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