> Source: [sk182738](https://support.checkpoint.com/results/sk/sk182738)

# sk182738 - Error: "You have reached the maximum number of active sessions"

| Property | Value |
|----------|-------|
| Solution ID | sk182738 |
| Date Created | 2024-10-10 |
| Last Modified | 2025-01-27 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R82, R81.20, R81.10 (EOS) |

## Symptoms

- * The `cpm.elg` log repeatedly shows an error indicating that the maximum number of active sessions has been reached:

  > `
  > ERROR dleserver.internal.ActionCannotBeExecutedExceptionMapper [qtp736585448-54042]: 
  > You have reached the maximum number of active sessions. Ask another administrator to 
  > discard or publish some of your sessions. See sk113955 for more details and other 
  > recovery options.`  
  > `
  > com.checkpoint.management.coresvc.ngm_api.ActionCannotBeExecutedException
  > `

  This error occurs when the session limit has been exceeded, preventing new sessions from being created.
* The solution provided in [sk113955](https://support.checkpoint.com/results/sk/sk113955) does not apply to this issue or environment.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 10
* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 90
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 171

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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