> Source: [sk182728](https://support.checkpoint.com/results/sk/sk182728)

# sk182728 - "[ERROR]: up_set_srv_proto_matched_rulenums_cache: failed to set entry in service_column_rules_info_cache_id" appears repeatedly in /var/log/messages file

| Property | Value |
|----------|-------|
| Solution ID | sk182728 |
| Date Created | 2024-10-28 |
| Last Modified | 2025-04-05 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82, R81.20, R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- This line appears repeatedly in the `/var/log/messages` file and in the `$FWDIR/log/fwk.elg` file:

`[ERROR]: up_set_srv_proto_matched_rulenums_cache: failed to set entry in service_column_rules_info_cache_id
`

## Cause

This message is informational and does not indicate an issue or traffic drops.

When the Security Gateway matched a policy rule to traffic, it could not add an entry into the cache kernel table "`service_column_rules_info_cache_id`" because this table reached its capacity.

As a result, traffic will go through the regular flow of matching instead of a cache.

Note - Starting in R82, this line will be printed only every 100th time this cache issue occurs.

## Solution

This solution requires authentication. Please log in to view the full solution.

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