> Source: [sk182687](https://support.checkpoint.com/results/sk/sk182687)

# sk182687 - Non-spam email alerts after disabling logging for non-spam emails

| Property | Value |
|----------|-------|
| Solution ID | sk182687 |
| Date Created | 2024-09-23 |
| Last Modified | 2024-09-30 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- Non-spam email alerts after disabling logging for non-spam emails.

## Cause

The Security Gateway reads the non-spam track value from the wrong location.   

The non-spam value must be read from the "`spam_engine_all_mail_track`" field of the Global Mail Security Policy.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

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