> Source: [sk182671](https://support.checkpoint.com/results/sk/sk182671)

# sk182671 - Surface keyboard is not supported on the pre-boot screen of the Endpoint Security Client

| Property | Value |
|----------|-------|
| Solution ID | sk182671 |
| Date Created | 2024-09-22 |
| Last Modified | 2025-06-25 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | E89.X, E88.X |

## Symptoms

- Users are unable to enter their username or password using the Surface keyboard on the pre-boot screen of the Endpoint Security Client.

## Solution

This solution requires authentication. Please log in to view the full solution.

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