> Source: [sk182648](https://support.checkpoint.com/results/sk/sk182648)

# sk182648 - Memory leak in up_manager_create_template_msg

| Property | Value |
|----------|-------|
| Solution ID | sk182648 |
| Date Created | 2024-09-03 |
| Last Modified | 2025-02-25 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82, R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- * The "fw ctl zdebug drop" command and the fwk.elg file show:   
  `
  up_manager_create_template_msg: failed to create kbuf `  
  `
  up_set_srv_proto_matched_rulenums_cache: failed to allocate matched_rules_kbuf_id;`  
  `
  up_manager_create_template_msg: failed to create kbuf`  
  `
  up_fw_set_cphwd_template: up_manager_create_template_msg failed;`  
  `
  up_manager_fw_handle_first_packet: up_fw_do_rulebase_accept_action failed`  
  `
  fwhandle_pool_add: Table kbufs - All available pools exhausted`  

* Memory leak detection ([sk35496](https://support.checkpoint.com/results/sk/sk35496)) shows:  
  ` leak_report: 588 bytes allocated in thread id 0 leaked at 0x7fd21e604300 at time 66603807 called by: up_manager_create_template_msg `  
* High memory usage seen in "fw ctl pstat" (\~60%)
* Affected versions:   
  Starting from:   
  R81 Jumbo Hotfix Accumulator Take 99  
  R81.10 Jumbo Hotfix Accumulator Take 141  
  R81.20 Jumbo Hotfix Accumulator Take 70

## Cause

Memory leak happens when using dynamic object in the Rule Base (such as Domain, IDA access role, updatable objects) and a template is offloaded to the SecureXL device.  
The original fix PRHF-31146 does not address certain scenarios of issue. As a result, it affects memory usage and the Security Gateway performance.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 10
* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 89
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/R81.10/R81.10-List-of-all-Resolved-Issues.htm?tocpath=_____4) starting from Take 169
* [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 106

If you choose not to upgrade, Check Point can supply a **Hotfix** .   

[Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

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