> Source: [sk182620](https://support.checkpoint.com/results/sk/sk182620)

# sk182620 - Data is missing from Identity Provider object in SmartConsole when opened for second time

| Property | Value |
|----------|-------|
| Solution ID | sk182620 |
| Date Created | 2024-09-09 |
| Last Modified | 2025-12-29 |
| Technical Level | General |
| Products | Security Gateway, SmartConsole |
| Versions | R82, R81.20, R82, R81.20 |
| OS | Gaia |

## Symptoms

- In SmartConsole, when users open an Identity Provider object all data appears as expected. After users close the object and then open it again, data is missing.

## Solution

This problem was fixed. The fix is included in:

* [**SmartConsole for R82.10**](https://support.checkpoint.com/results/sk/sk183506)
* **[SmartConsole for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82_SC/Default.htm) starting from Build 660**
* **[SmartConsole for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20_SC/R81.20/Introduction.htm) starting from Build 660**

<br />

If you choose not to upgrade, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a **Hotfix** for this issue - improved SmartConsole.

**Hotfix installation instructions:**

1. Uninstall the current SmartConsole.
2. Install the improved SmartConsole.

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