> Source: [sk182604](https://support.checkpoint.com/results/sk/sk182604)

# sk182604 - If a 9100 appliance is offline, the R81.20 Jumbo Hotfix Take 65 import fails

| Property | Value |
|----------|-------|
| Solution ID | sk182604 |
| Date Created | 2024-09-02 |
| Last Modified | 2024-09-02 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.20 |

## Symptoms

- * If a 9100 appliance is offline, the R81.20 Jumbo Hotfix Take 65 import fails with these error messages.  

  ```
  
  The following results are not compatible with the package:
  
  Check package compatibility with this version
  This hotfix is supported only for Gaia OS Take 627 and higher.
  Installing this hotfix on the current Maestro Security Group or Maestro Orchestrator may cause a traffic interruption. please follow the instructions in sk181511.
  ```

* The import succeeds when you run the Online Update "Check For Updates" with CPUSE.

## Cause

<br />

## Solution

This problem was fixed. The fix is included starting from:

* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 68

Check Point recommends to always upgrade to the [Recommended version](https://support.checkpoint.com/results/sk/sk95746) ([Security Gateway](https://support.checkpoint.com/product/73) / [VSX](https://support.checkpoint.com/product/359) / [Security Management Server](https://support.checkpoint.com/product/184) / [Multi-Domain Security Management Server](https://support.checkpoint.com/product/166) / [SmartConsole](https://support.checkpoint.com/product/191)).

If you choose not to upgrade, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for your version.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

---

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