> Source: [sk182592](https://support.checkpoint.com/results/sk/sk182592)

# sk182592 - On a Japanese Windows operating system, Endpoint Security Client shows "NOT INSTALLED" for "Full Disk Encryption" and "Media Encryption and Port Protection"

| Property | Value |
|----------|-------|
| Solution ID | sk182592 |
| Date Created | 2024-08-19 |
| Last Modified | 2025-02-26 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | E89.X, E88.X |
| OS | Windows |

## Symptoms

- * On a Japanese Windows operating system, Endpoint Security Client shows "NOT INSTALLED" (in Japanese: ???????) for the "Full Disk Encryption" blade and the "Media Encryption and Port Protection" blade, although these blades are enabled in the endpoint client policy.

  Example:

  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1723685665915/Screen202408151031221.png)
* On a Japanese Windows OS, the issue occurs only in the new Endpoint Security Client UI. It does not occur in the legacy UI.

* On an English Windows OS, the issue does not occur in the new Endpoint Security Client UI.

## Cause

The issue is due to a registry value issue in Japanese Windows operating systems.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue - improved Endpoint Security Client package.

A Support Engineer will make sure the Endpoint Security Client is compatible with your environment before providing it.  
For faster resolution and verification, collect the [CPinfo](https://support.checkpoint.com/results/sk/sk90445) file from the Endpoint Security Client involved in the case.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content