> Source: [sk182589](https://support.checkpoint.com/results/sk/sk182589)

# sk182589 - LOM card WebUI becomes unresponsive or does not open

| Property | Value |
|----------|-------|
| Solution ID | sk182589 |
| Date Created | 2024-08-26 |
| Last Modified | 2025-01-15 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server |
| Versions | R82, R81.20, R81.10 (EOS), R82, R81.20, R81 (EOS), R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * The LOM card WebUI becomes unresponsive or does not open.

* The LOM card responds to pings.

* Output of the Expert mode command "`service ipmi status`" shows:

  ```
  
  ipmi_msghandler module loaded.
  ipmi_si module loaded.
  ipmi_devintf module loaded.
  /dev/ipmi0 does not exist.
  ```

## Cause

The appliance was booted from the Secondary BIOS.

## Solution

This solution requires authentication. Please log in to view the full solution.

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