> Source: [sk182585](https://support.checkpoint.com/results/sk/sk182585)

# sk182585 - Check Point appliance with the LightSpeed Acceleration card installed is stuck during the boot

| Property | Value |
|----------|-------|
| Solution ID | sk182585 |
| Date Created | 2024-08-14 |
| Last Modified | 2025-01-15 |
| Technical Level | General |
| Products | Hardware |
| Versions | Not Version-Specific |
| OS | Gaia |

## Symptoms

- * The Check Point appliance with the LightSpeed Acceleration card installed is stuck during the boot process.

* The issue may occur after configuration operations on the ports of the LightSpeed Acceleration card.

  Examples:
  * Configuring bond interfaces on the LightSpeed ports
  * Changing MTU on the LightSpeed ports
  * Changing the RX-Ring/Tx-Ring size on the LightSpeed ports

## Cause

The duration of each "`stop`" and "`start`" API call for the LightSpeed Acceleration interfaces may take long time.

## Solution

This problem was fixed. The fix is included starting from:

* [Check Point Quantum R82](https://support.checkpoint.com/results/sk/sk181127)
* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 79
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 158

<br />

If you choose not to upgrade, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for your version.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

---

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