> Source: [sk182541](https://support.checkpoint.com/results/sk/sk182541)

# sk182541 -   "ATP SERVER Negative JSONDecodeError (Invalid response)" error when running the "atp status" command on the Security Gateway

| Property | Value |
|----------|-------|
| Solution ID | sk182541 |
| Date Created | 2024-07-28 |
| Last Modified | 2024-07-28 |
| Technical Level | General |
| Products | Other |
| Versions | Not Version-Specific |

## Symptoms

- When running the `atp status` command on the Security Gateway, this error shows: "*ATP SERVER Negative JSONDecodeError (Invalid response)*".

## Cause

The IPv6 Autonomous Threat Prevention Docker container was configured to use the IPv6 address instead of the IPv4 loopback address (`127.0.0.1`).

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

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