> Source: [sk182539](https://support.checkpoint.com/results/sk/sk182539)

# sk182539 - "Unable to connect to SmartEvent Server" error when connecting to the SmartEvent

| Property | Value |
|----------|-------|
| Solution ID | sk182539 |
| Date Created | 2024-08-01 |
| Last Modified | 2024-08-05 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82, R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * Connecting to the SmartEvent fails with the error "Unable to connect to SmartEvent Server. SmartEvent Server is initializing, please try again in a few moments."
* The solution from [sk164266](https://support.checkpoint.com/results/sk/sk164266) shows these errors in `cpm.elg`:

  `21/07/24 15:25:02,255 INFO db_sync.server.CpmSession [dbsyncTaskExecutor-1]: Trying to login to ip: 10.100.50.10`

  `21/07/24 15:25:02,790 ERROR java_sic.remote.SicCertificateValidator [Thread-78]: The chain for request ID [12] isn't valid, error code [5]`

  `21/07/24 15:25:02,791 ERROR java_sic.remote.SicRemoteTrustManager [dbsyncTaskExecutor-1]: Failed to validate server certificate [5]`

  `21/07/24 15:25:02,791 WARN cxf.phase.PhaseInterceptorChain [dbsyncTaskExecutor-1]: Interceptor for {[http://www.checkpoint.com/DleWebService/LoginSvcRemote}
  LoginSvcRemoteService#`

  `{http://www.checkpoint.com/DleWebService/LoginSvcRemote}loginNew|http://www.checkpoint.com/DleWebService/LoginSvcRemote%7DLoginSvcRemoteService#%7Bhttp://www.checkpoint.com/DleWebService/LoginSvcRemote%7DloginNew] has thrown exception, unwinding now org.apache.cxf.interceptor.Fault: Marshalling Error: java.security.cert.CertificateException: `

  `Failed to validate server certificate 5
  at org.apache.cxf.jaxb.JAXBEncoderDecoder.marshall(JAXBEncoderDecoder.java:269)
  at org.apache.cxf.jaxb.io.DataWriterImpl.write(DataWriterImpl.java:239)`
* The solution in [sk164266](https://support.checkpoint.com/results/sk/sk164266) shows these errors in `dbsync.elg`:

  `21/07/24 15:33:05,219 WARN db_sync.server.CpmSession [dbsyncTaskExecutor-1]: error. message: Marshalling Error: java.security.cert.CertificateException: Failed to validate server certificate 5`

  `21/07/24 15:34:05,441 INFO db_sync.server.CpmSession [dbsyncTaskExecutor-1]: Trying to login to ip: 10.100.50.10`

  `21/07/24 15:34:05,501 WARN db_sync.server.CpmSession [dbsyncTaskExecutor-1]: error. message: Marshalling Error: java.security.cert.CertificateException: Failed to validate`

## Cause

DBsync fails.

## Solution

This solution requires authentication. Please log in to view the full solution.

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