> Source: [sk182532](https://support.checkpoint.com/results/sk/sk182532)

# sk182532 - Fail to launch SmartConsole from Smart-1 Cloud portal or sign in with Harmony SASE after Endpoint Client upgrade 

| Property | Value |
|----------|-------|
| Solution ID | sk182532 |
| Date Created | 2024-07-22 |
| Last Modified | 2025-06-24 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | E89.X, E88.X |
| OS | Windows |

## Symptoms

- Fail to launch SmartConsole from Smart-1 Cloud portal or sign in with Harmony SASE agent after Endpoint client upgrade to E88.40/41

## Solution

This problem was fixed. The fix is included starting from:

* [Enterprise Endpoint Security E88.50 Windows Clients](https://support.checkpoint.com/results/sk/sk182372)

<br />

Workaround for versions before E88.50:
Add a new **Compliance** rule to change a registry value in the Harmony Endpoint Administrator Portal:

1. Log in to Infinity Portal and access the Harmony Endpoint Administrator Portal.
2. Go to **Policy** \>**Access \& Compliance**.
3. In the **Capabilities \& Exclusions** section, click **Compliance and Posture.**
4. Click **Compliance Rulebase**.
5. Click **Manage Objects**.
6. Add a new System Check:
   1. Click **\***combo box.
   2. Click **Checks** \> **System Checks** .   
      The **System Checks** window appears.
   3. In the **Name** field, enter a name (such as "*CP process launch workaround"*).
   4. In the **Comment** field, enter a comment (such as "*A solution for when CP processes fail to launch"*)
   5. From the **Operating System** list, choose **Windows All**.
   6. Select the **Modify and check registry** checkbox.
   7. In the **Registry value name** field, enter this value: `HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vsdatant\Parameters\ProtectProcess`
   8. In the **Registry value** field, enter `0`.
   9. Select the **Modify registry key and value**checkbox.
   10. From the **Action** list,choose **Update** *.*
   11. In the **Reg type** section, select **REG_DWORD**option.
   12. Clear the **Check File** checkbox.
   13. Click **OK**.
7. Click **Close**.
8. Add this compliance **System Check** to all the relevant Compliance rules.
9. Click **OK** and then click **Save** **\& Install**.

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