> Source: [sk182524](https://support.checkpoint.com/results/sk/sk182524)

# sk182524 - "vsx-run-operation" fails on the Multi-Domain Security Management Server 

| Property | Value |
|----------|-------|
| Solution ID | sk182524 |
| Date Created | 2024-07-21 |
| Last Modified | 2025-08-04 |
| Technical Level | General |
| Products | Multi-Domain Security Management Server |
| Versions | R81.10 (EOS), R81.20, R82 |
| OS | Gaia |
| Platform | VMWare ESX, Open Server |

## Symptoms

- "`vsx-run-operation`" fails on the Multi-Domain Security Management Server with this error:  

`"VSX upgrade operation" failed (100%)`  
`...`  
`status: "failed"`  
`...`  
`fault-message: "Please verify connectivity with Domain Management Server, authentication credentials and that this machine is defined as a GUI client."`  
`Executed command failed. Changes are discarded.`

## Cause

There is a mismatch between the management level (CMA vs. MDS) at which the authentication is attempted and the level for which the session token is valid.  

1. "`vsx_util`" receives a session token from the Management API and tries to attach itself to the existing SmartConsole session instead of starting a new one.  

2. The Management API does not provide the CMA IP address to "`vsx_util`".   

3. As a result, "`vsx_util`" defaults to the MDS (Multi-Domain Server) level for authentication. However, the session token it uses is specific to a CMA, not the MDS. This mismatch in authentication levels causes the operation to fail.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 36
* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 111
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 177

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content