> Source: [sk182523](https://support.checkpoint.com/results/sk/sk182523)

# sk182523 - Network object does not open when trying to edit it in SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk182523 |
| Date Created | 2024-07-19 |
| Last Modified | 2025-08-12 |
| Technical Level | Advanced |
| Products | Security Management Server, SmartConsole, Multi-Domain Security Management Server |
| Versions | R82, R81.20, R81.10 (EOS), R82, R81.20, R81.10 (EOS), R81.10 (EOS), R81.20, R82 |
| OS | Gaia |
| Platform | VMWare ESX |

## Symptoms

- * Cannot edit network object in SmartConsole - the object does not open.

* Similar errors are found in the file *$FWDIR/log/cpm.elg* :  

  `
  [DATE TIME],250 ERROR dleserver.internal.DefaultExceptionMapper [qtp-117555536-70]: Internal runtime error`  
  `

  javax.xml.bind.MarshalException`  
  `

  - with linked exception:`  
  `

  [com.ctc.wstx.exc.WstxIOException: Invalid white space character (0x3) in text to output (in xml 1.1, could output as a character entity)]`  
  `

  at com.sun.xml.bind.v2.runtime.MarshallerImpl.write(MarshallerImpl.java:330)`  
  `

  at com.sun.xml.bind.v2.runtime.MarshallerImpl.marshal(MarshallerImpl.java:178)`  
  `

  at org.apache.cxf.jaxb.JAXBEncoderDecoder.writeObject(JAXBEncoderDecoder.java:615)`  
  `

  at org.apache.cxf.jaxb.JAXBEncoderDecoder.marshall(JAXBEncoderDecoder.java:241)`  
  `

  at org.apache.cxf.jaxb.io.DataWriterImpl.write(DataWriterImpl.java:237)`

* Network objects that exist in smartconsole can not be found in guidbedit.

* SmartConsole crashes.

* 'Network Objects Contains Non-Ascii Characters' Test in CPM DOCTOR Report.

## Cause

There are network objects in the Management Server's database with non-ASCII characters.

## Solution

This solution requires authentication. Please log in to view the full solution.

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