> Source: [sk182512](https://support.checkpoint.com/results/sk/sk182512)

# sk182512 - Issue viewing logs in Harmony Endpoint for one user

| Property | Value |
|----------|-------|
| Solution ID | sk182512 |
| Date Created | 2024-07-17 |
| Last Modified | 2024-07-17 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, R82.10, R82, R81.20 |

## Symptoms

- When pressing on the tab of logs in Harmony Endpoint we get: ERROR message: The webpage at https://endpoint-prod-cloudinfra-gw.portal.checkpoint.com/smartview/fullembedded/ott/?ott=OTT_3f8e92be-488a-4049-8039-db618b664a28\&nodeSessId=a751862d-058e-49d7-9727-efdaa2f698e3#nodeSessId=a751862d-058e-49d7-9727-efdaa2f698e3\&token=UWJ5YWtXaklGLU1BZWd1TU8tdEZqUy03bHpUNHJaMXpLa3MwQW4xVl9jQQ%3D%3D\&permission=WRITE\&application=web_mgmt\&allowed-exclusions-log-type=Threat%20Emulation%7CTE%20Event%3BAnti-Malware%7CInfection%3BURL%20Filtering%7CURLF%20Info%20Event%3BAnti-Bot%7CAnti%20Bot%20Event%3BThreat%20Extraction%7CTEX%20Event%3BZero%20Phishing%7CPhishing%20Event%3BBehavioral%20Guard%7CMalware%20Detection%3BAnti-Ransomware%7CRansomware%20Detection%3BForensics%7CForensics%20Case%20Analysis\&web=true might be temporarily down or it may have moved permanently to a new web address."

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content