> Source: [sk182506](https://support.checkpoint.com/results/sk/sk182506)

# sk182506 - After policy installation, Security Gateway drops all traffic with "up_manager_fw_handle_first_packet: cmi_context_exec_with_chain_connkey() failed;"

| Property | Value |
|----------|-------|
| Solution ID | sk182506 |
| Date Created | 2024-07-16 |
| Last Modified | 2025-12-21 |
| Technical Level | General |
| Products | Security Gateway, Scalable Platforms |
| Versions | R81.20, R81.10 (EOS), R81 (EOS), R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * After policy installation, the Security Gateway / one or more ClusterXL Member / one or more Security Group Members drop all traffic.

* running fw ctl zdebug + drop shows these messages for the dropped traffic:  

  `;[SOURCE_IP:SOURCE_PORT -> DEST_IP:DEST_PORT] [ERROR]: up_fw_exe_inspect_services_match: vm_exec failed;`  
  `
  ;[SOURCE_IP:SOURCE_PORT -> DEST_IP:DEST_PORT] [ERROR]: up_services_classifier_match_inspect_services: 'up_inspect_services_match' failed (via hook);`  
  `
  ;[SOURCE_IP:SOURCE_PORT -> DEST_IP:DEST_PORT] [ERROR]: up_services_classifier_cmi_handler_match_cb: up_services_classifier_match_inspect_services() failed.;`  
  `
  ;[SOURCE_IP:SOURCE_PORT -> DEST_IP:DEST_PORT] [ERROR]: cmik_loader_fw_context_match_cb: match_cb for CMI APP XXX - UP_SERVICES_CLASSIFIER failed on context YYY, executing context ZZZ and adding the app to apps in exception;`  
  `
  ;[SOURCE_IP:SOURCE_PORT -> DEST_IP:DEST_PORT] [ERROR]: cmik_loader_fw_context_match_cb: app XXX failed on context YYY;`  
  `
  ;[SOURCE_IP:SOURCE_PORT -> DEST_IP:DEST_PORT] [ERROR]: up_manager_fw_handle_first_packet: cmi_context_exec_with_chain_connkey() failed;`

## Cause

Policy failed to load correctly.

## Solution

This problem was fixed. The fix is included starting from:

* [Check Point Quantum R82](https://support.checkpoint.com/results/sk/sk181127)
* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 119
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 183

Check Point recommends to always upgrade to the most recent version.

<br />

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

<br />

**As an immediate workaround:**

Install the Security Policy again on the Security Gateway / ClusterXL / Security Group object.

---

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