> Source: [sk182504](https://support.checkpoint.com/results/sk/sk182504)

# sk182504 - SAML Authentication in SmartConsole fails

| Property | Value |
|----------|-------|
| Solution ID | sk182504 |
| Date Created | 2024-07-15 |
| Last Modified | 2024-07-24 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R81.20 |

## Symptoms

- * SAML Authentication in SmartConsole fails
* When SAML debug is enabled on Check Point Management Server with the flags: `# $MDS_FWDIR/scripts/cpm_debug.sh -c org.apache.cxf.rs.security.saml.sso.SAMLSSOResponseValidator -s trace `

  this error is displayed:

  `DEBUG saml.sso.SAMLSSOResponseValidator [qtp-1711662802-83]: Subject Conf Data address ` does match client address
  ` `

  <br />

## Cause

The response from the SAML contains a parameter that Check Point Management Server cannot handle, so it responds to the invalid parameter and rejects the authentication.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

---

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