> Source: [sk182461](https://support.checkpoint.com/results/sk/sk182461)

# sk182461 - ERR_CONNECTION_RESET when Remote Access VPN users cannot connect to SAML Portal

| Property | Value |
|----------|-------|
| Solution ID | sk182461 |
| Date Created | 2024-07-29 |
| Last Modified | 2025-11-19 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * When Remote Access VPN users try to connect the SAML login portal, the portal does not open and shows *ERR_CONNECTION_RESET*.
* When external users try to reach *https://\<**SECURITY GATEWAY's EXTERNAL IP ADDRESS**\>/saml-vpn* the *ERR_CONNECTION_RESET* error message appears.
* On the CLI of the Remote Access VPN Gateway, running the command `mpclient getdata saml-vpn` multiple timees shows that the port changes every few seconds.
* "ps aux \| grep httpd" on the affected gateway shows that httpd is a Zombie or in "defunct" state

## Cause

The */opt/CPVPNPortal/logs/httpd.pid* file on the Remote Access VPN Gateway is corrupt or empty. This file normally contains the Process ID (PID) of a running `httpd` instance.

## Solution

This solution requires authentication. Please log in to view the full solution.

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