> Source: [sk182453](https://support.checkpoint.com/results/sk/sk182453) # sk182453 - Default filter is loaded on virtual systems after reboot | Property | Value | |----------|-------| | Solution ID | sk182453 | | Date Created | 2024-07-01 | | Last Modified | 2025-05-19 | | Technical Level | General | | Products | Security Gateway | | Versions | R81.20 | | OS | Gaia | ## Symptoms - * When Hyperflow is enabled, after reboot, the outputs of `vsx stat -v` command shows that virtual systems loaded default filter : ID | Type & Name | Access Control Policy | Installed at | Threat Prevention Policy | SIC Stat -----+-------------------------+-----------------------+-----------------+--------------------------+--------- 5 | S | defaultfilter | --------------- | | Trust 6 | S | defaultfilter | --------------- | | Trust * The `fwk.elg` file shows these errors: [DATE TIME][fwk4];[vs_5];[dev_thread_0];[24402];fwk_dmd_init_shmem_if_needed: fwk_dmd_state is Initialized, shmem was already init [DATE TIME][fw4_0];[vs_5];fw_dmd_policy_wait_while: timed-out waiting for dmd [DATE TIME][fw4_0];[vs_5];fw_dmd_policy_wait_till_prepared: Preparing dmd policy failed (status 0) dmd_new_policy=0x7f5308616008 [DATE TIME][fw4_0];[vs_5];fwk_atomic_load_prepare: fw_dmd_policy_wait_till_prepared() failed. [DATE TIME][fw4_0];[vs_5];pm_policy_cleanup_fw_opq: Freeing shared memory opaque 0x7f53086be008 [DATE TIME][fw4_0];[vs_5];[ERROR]: fwk_install_policy_app_load_prepare: fwk_atomic_load_prepare() failed, error: (-1) [DATE TIME][fw4_0];[vs_5];[ERROR]: install_policy_mgr_k_load_prepare: load_prepare failed for app: (FW), app_id: (1), app_position: (2) [DATE TIME][fw4_0];[vs_5];fwmultik_up_local_run_phase: install_policy_mgr_k_load_prepare() failed [DATE TIME][fw4_0];[vs_5];fwdrv_ioctl_wrapper_do: time violation for cmd 157 [flags 0, instance 0, cmd c0046a9d] - time 11 * The `dmd.elg` file shows these errors: `cp_yshmem_consume: caller pm_job_policy.c:277: failed to open shared memory file: /cp0001f` `cp_yshmem_consume: caller kiss_thin_nfa.c:1205: failed to open shared memory file: /cp00013` `[DATE TIME: consume_tier1_from_shmem | !!!] Failed consuming bnfa_start(0x180000135c)` `[DATE TIME: consume_tier1_from_shmem_dmd | !!!] consume_tier1_from_shmem failed` `[DATE TIME: pm_policy_prepare | !!!] Failed consuming and creating handler for part 0 in context 129` `[DATE TIME: wt_policy_prepare | !!!] VS 5, type IPv4 policy preparation for module Pattern Matcher engine failed` `[DATE TIME: dmd_wt_policy_rollback_internal | ---] Worker -2 rollbacking policy for VS 5` `[DATE TIME: wt_policy_rollback | !!!] VS ID (5), type (IPv4) policy wasn't prepared` `[DATE TIME: dmd_wt_policy_rollback_internal | ---] Worker -2 rollbacking policy for VS 5` `[DATE TIME: wt_policy_rollback | !!!] VS ID (5), type (IPv4) policy wasn't prepared`
* After manually running cpstart, policy is fetched successfully. ## Cause Hyperflow takes too long to initialize during boot, causing a timeout. As a result, the memory for Hyperflow policy preparation and installation is freed, and once Hyperflow initializes, it is unable to install policy as the memory for it was freed. This is causing a firewall policy installation failure, resulting in fetching default filter. ## Solution This problem was fixed. The fix is included in: * [Check Point Quantum R82](https://support.checkpoint.com/results/sk/sk181127) * [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 101 If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue. A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix. For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case. **Hotfix installation instructions:** Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).
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