> Source: [sk182343](https://support.checkpoint.com/results/sk/sk182343)

# sk182343 - Installation of CPUSE packages fails on top of R81.20 Jumbo Hotfix Takes 53, 54 and R81.10 Jumbo Hotfix Takes 139, 141

| Property | Value |
|----------|-------|
| Solution ID | sk182343 |
| Date Created | 2024-05-27 |
| Last Modified | 2024-06-02 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81.20, R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * Installation of a CPUSE private hotfix package that was created between 11 Feb 2024 and 15 May 2024 **fails** on Gaia OS that has these Jumbo Hotfix Accumulators installed:

  * R81.20 Jumbo Hotfix - Take 53 or Take 54

  * R81.10 Jumbo Hotfix - Take 139 or Take 141

* Installation of a higher Jumbo Hotfix Accumulator Take **fails** on Gaia OS that has these Jumbo Hotfix Accumulators **and** has a private hotfix that was created between 11 Feb 2024 and 15 May 2024 installed:

  * R81.20 Jumbo Hotfix - Take 53 or Take 54

  * R81.10 Jumbo Hotfix - Take 139 or Take 141

* Installation of a higher Jumbo Hotfix Accumulator Take **succeeds** on Gaia OS that has these Jumbo Hotfix Accumulators installed **and** does **not** have a private hotfix that was created between 11 Feb 2024 and 15 May 2024):

  * R81.20 Jumbo Hotfix - Take 53 or Take 54

  * R81.10 Jumbo Hotfix - Take 139 or Take 141

* Failure message in Gaia Portal:

  ```
  
  Installation is not allowed
  Reason:
  Installed hotfixes are missing from this package.
  Contact Check Point Technical Services for further assistance.
  ```

* The `/opt/CPInstLog/DeploymentAgent.log` file contains this line:

  `CRs conflict message is in: /opt/CPInstLog/CRs_conflict_summary.txt`

  The `/opt/CPInstLog/CRs_conflict_summary.txt` file contains these lines:

  ```
  
  A fix conflict was detected during pre-install validation.
  To prevent system instability, installation will not continue.
  Please contact Check Point support with the following information
  ```

## Cause

**List of problematic hotfixes for R81.20:**

PRJ-53367, PRJ-53067, PRJ-52105, PRJ-53183, PRJ-53137, PRJ-53532, PRJ-53537, PRHF-30322, PRJ-53974, PRJ-47410, PRJ-53332, PRJ-52942,PRHF-29757, PRJ-49104, PRJ-53864, PRJ-50681, PRJ-50738, PRJ-53864, PRJ-49104, PRHF-29757

**List of problematic hotfixes for R81.10:**

PRJ-50826, PRJ-50680, PRJ-50737, PRJ-53040, PRHF-31259, PRHF-31146, PRHF-29535, PRJ-52531, PRHF-29516, PRJ-51483, PRJ-53598, PRJ-53366, PRJ-53676

## Solution

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---

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