> Source: [sk182331](https://support.checkpoint.com/results/sk/sk182331)

# sk182331 - "No Check Point product was installed on this machine" error when running the cpconfig command

| Property | Value |
|----------|-------|
| Solution ID | sk182331 |
| Date Created | 2024-05-28 |
| Last Modified | 2024-06-03 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81 (EOS), R81 (EOS), R81.10 (EOS), R81.20 |
| OS | Gaia |

## Symptoms

- * The output of the `cpconfig` command is: `"No Check Point product was installed on this machine."`

  <br />

* The FWM process stops, and does not start manually.

* The API process stops. If you try to start it manually with the command `"api restart"` the output is: `"Cannot restart API because CPM is not ready"`.

* The CPM process stops.

* The `"cpwd_admin list"` command output is: `"cpwd_admin: Failed to submit request to cpWatchDog"`.

* The output of the `"cpstart"` is:  

  `
  cpstart: Product SVN Foundation not configured , please use 'cpconfig' to configure it.`  
  `

  cpstart: Product VPN-1 not configured , please use 'cpconfig' to configure it.`  
  `

  cpstart: Product QoS not configured , please use 'cpconfig' to configure it.`  
  `

  cpstart: Product SmartView Monitor not configured , please use 'cpconfig' to configure it.`  
  `

  cpstart: Product SmartEvent not configured , please use 'cpconfig' to configure it.`  
  `

  cpstart: Product UEPM not configured , please use 'cpconfig' to configure it.`  
  `

  cpstart: Product Repository Manager not configured , please use 'cpconfig' to configure it.`  
  `

  cpstart: Product Deployment Agent not configured , please use 'cpconfig' to configure it.`  
  `

  cpstart: Product VSX not configured , please use 'cpconfig' to configure it.`

* The `"cpca_client lscert"` command output is: `"Operation failed. rc=-1".`

## Cause

The registry on the machine is corrupted, and all Check Point products are set to 0:  

![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk182331/Screenshot 2024-05-28 103239202405281033571.png)  
![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk182331/Screenshot 2024-05-28 103307202405281034172.png)  
![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk182331/Screenshot 2024-05-28 103340202405281034283.png)

## Solution

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