> Source: [sk182319](https://support.checkpoint.com/results/sk/sk182319)

# sk182319 - "Error 12175" Identity Collector logs show a WinHTTP error

| Property | Value |
|----------|-------|
| Solution ID | sk182319 |
| Date Created | 2024-05-21 |
| Last Modified | 2026-02-02 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20, R81.10 (EOS) |

## Symptoms

- * Identity Collector connection to the Security Gateway does not work.
* The Identity Collector logs indicate a WinHTTP error 12175, which signifies an issue with the SSL connection.  
  > `[WinHttpCCC (NAC::IS::TD::Surprise)] UTILS::WinHttpCCC::asyncCallbackMethod: STATUS_REQUEST_ERROR: error 12175 (async API 5) on request (id 1 - 48aa258)`
* The traffic capture indicates that the Identity Collector terminates the connection before receiving the `Server Hello` message from the gateway.

## Cause

The firewall sends an expired or corrupted IPsec certificate.

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## Solution

This solution requires authentication. Please log in to view the full solution.

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