> Source: [sk182313](https://support.checkpoint.com/results/sk/sk182313)

# sk182313 - Troubleshooting Location Misidentification in Harmony Connect Agent

| Property | Value |
|----------|-------|
| Solution ID | sk182313 |
| Date Created | 2024-05-22 |
| Last Modified | 2024-05-23 |
| Technical Level | General |

## Symptoms

- After you install the Harmony Connect Agent, the software inaccurately identifies the location as "In-Office" even when working from home or another remote location.

## Cause

It is a configuration error caused by overlapping IP addresses used for location awareness (LA) and corporate DNS servers.  

This overlap leads to a loop in location detection:  

1. The client cannot access the designated LA IPs, signaling an **Outside Office** status, thus it connects.
2. Once connected, it can access the IPs because they are set as corporate DNS servers, incorrectly signaling an **Inside Office** status, leading to disconnection.
3. This loop continues, causing interruptions.

## Solution

Step 1: Removing Conflicting IP Addresses
-----------------------------------------

Identify and eliminate the IP addresses designated for location awareness that overlap with those used by corporate DNS servers.  

Step 2: Selecting Appropriate Network Addresses for Location Awareness
----------------------------------------------------------------------

Choose new network addresses that are only accessible when physically present in the corporate office and not through the VPN.  

Selection Criteria:  

* Exclusive Office Access - Ensure the selected network addresses are reachable only when connected directly to the office network, not via VPN. This ensures accurate detection of In-office presence.
* Non-DNS Servers - Avoid using any addresses that are also used as DNS servers, as this can reintroduce the initial problem.

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