> Source: [sk182305](https://support.checkpoint.com/results/sk/sk182305)

# sk182305 - Gaia OS R81.20 Jumbo Hotfix Accumulator Take 54 reports the Fan speed beyond the maximum threshold

| Property | Value |
|----------|-------|
| Solution ID | sk182305 |
| Date Created | 2024-05-19 |
| Last Modified | 2024-06-03 |
| Technical Level | General |
| Products | Hardware |
| Versions | Not Version-Specific |
| OS | Gaia |
| Platform | 3000 |

## Symptoms

- * The 'Alert' LED lights up on the front panel of a Check Point appliance.

* Gaia OS reports the Fan speed beyond the maximum threshold in:

  * Gaia Portal \> '`Maintenance`' section \> '`Hardware Health Monitoring`' page

  * Output of the Gaia Clish command "`show sysenv all`"

  * Output of the CPView tool \> '`Hardware-Health`' tab \> '`Fan`' tab

  * SNMP response / SNMP trap

  Example output of the Gaia Clish command "`show sysenv all`" that shows the problematic value on a 3800 model:
  >
  > ```
  > 
  > Hardware Information
  > 
  > Name                          Value       Unit            Type          Status    Maximum     Minimum
  > VCore                          1.06         Volt            Voltage        0         1.24         0.52
  > +12V                           12.00        Volt            Voltage        0         12.6         11.4
  > 3.3V                           3.33         Volt            Voltage        0         3.465        3.135
  > +5V                            5.04         Volt            Voltage        0         5.25         4.75
  > VDDQ                           1.20         Volt            Voltage        0         1.26         1.14
  > VBAT                           3.02         Volt            Voltage        0         3.47         2.21
  > CPU Temp0                      36.00        Celsius         Temperature    0         100          0
  > System Temp 1                  36.00        Celsius         Temperature    0         75           0
  > System Temp 2                  28.00        Celsius         Temperature    0         75           0
  > System Fan #1 speed            13300.00     RPM             Fan            0         7500         5000
  > Power Supply #1                Up           Up/Down         Power          0         Up           Down
  > Power Supply #2                Dummy        Up/Down         Power          0  
  > ```

* Affected appliance models:

  * Check Point 3600
  * Check Point 3600T
  * Check Point 3800

## Cause

Cosmetic issue in the R81.20 Jumbo Hotfix Accumulator Take 54.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 65

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

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