> Source: [sk182289](https://support.checkpoint.com/results/sk/sk182289)

# sk182289 - Log Exporter cannot establish TLS-encrypted connections after the Jumbo Hotfix update

| Property | Value |
|----------|-------|
| Solution ID | sk182289 |
| Date Created | 2024-05-15 |
| Last Modified | 2026-02-10 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R81.20, R82.10, R81.10 (EOS), R81.10 (EOS), R81.20 |
| OS | Gaia |
| Platform | Open Server |

## Symptoms

- Log Exporter cannot establish TLS-encrypted connections after the Jumbo Hotfix update.

## Cause

Jumbo Hotfix update sets an incorrect path to the CA certificate in the Log Exporter configuration file *targetconfiguration.xml* .   

A string with the **correct** **path** :   

`<pem_ca_file>/opt/CPrt-<Client_Version>/targets/<instance_name>/certs/xxx.pem</pem_ca_file>`  

It refers to the CA certificate used for establishing secure TLS communication.  

A string with the incorrect path:   

`<pem_ca_file>/opt/CPshrd-<Client_Version>/conf/ca-bundle.crt</pem_ca_file>`  

It refers to the internal CA certificate for the Log Exporter instance which cannot be used for establishing a TLS-encrypted connection.

## Solution

This solution requires authentication. Please log in to view the full solution.

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