> Source: [sk182280](https://support.checkpoint.com/results/sk/sk182280)

# sk182280 - "Failed to go to requested rule" error when using the "Where Used" option in SmartConsole and deleting an Access Control rule

| Property | Value |
|----------|-------|
| Solution ID | sk182280 |
| Date Created | 2024-05-06 |
| Last Modified | 2025-01-16 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R81.10 (EOS), R81 (EOS), R81 (EOS), R81.10 (EOS), R81.20, R82 |
| OS | Gaia |

## Symptoms

- "`Failed to go to requested rule`" error when using the "`Where Used`" option in SmartConsole and deleting an Access Control rule.

Steps that demonstrate the issue:

1. In the Object Explorer, right-click an object that is used in an Access Control Policy and click "**Where Used**".
2. In the "**Where Used** " window, double-click a rule or right-click a rule and click "**View in policy**".
3. Right-click on the selected rule and click "**Delete**".
4. Change the view:
   1. For example, click the **NAT** view in the **Access Control** section.
   2. Click the **Policy** view again in the **Access Control** section.
5. This error appears:  
   `Failed to go to requested rule`  
   `Details`  
   `Rule <Rule UID> could not be found.`  
   `The rule representation in the database does not exist.`

## Cause

The "View in Policy" (or "Go to Rule") feature "remembers" the rule that you opened from the "Where Used" window and performs a query for this rule, although it was deleted.

## Solution

This solution requires authentication. Please log in to view the full solution.

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