> Source: [sk182279](https://support.checkpoint.com/results/sk/sk182279)

# sk182279 - "Something went wrong" error pops up when connecting with SmartConsole to Domain Management Server (CMA) 

| Property | Value |
|----------|-------|
| Solution ID | sk182279 |
| Date Created | 2024-05-10 |
| Last Modified | 2024-09-16 |
| Technical Level | General |
| Products | SmartConsole, Multi-Domain Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81 (EOS), R81 (EOS), R81.10 (EOS), R81.20 |

## Symptoms

- * `"Something went wrong"` error or an empty error box pop up when open SmartConsole of any Domain Management Server (CMA).
* When closing the pop-up error windows, the connection works fine.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

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