> Source: [sk182273](https://support.checkpoint.com/results/sk/sk182273)

# sk182273 - Security Gateway takes long time to boot when using SAM rules

| Property | Value |
|----------|-------|
| Solution ID | sk182273 |
| Date Created | 2024-05-02 |
| Last Modified | 2024-10-25 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82, R81.20, R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * Security Gateway takes a long time to boot.
* There are many configured SAM rules.
* A soft lockup with the below functions is seen in /var/log/messages during boot :   
  `
  fwsam_prepare_closing_conn`  
  `
  fwsam_L3_close_connection`  
  `
  fwsam_v2_process_request`  
  `
  fwsam_handle_requests`  
  `
  fwsam_handle_requests
  `

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

---

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