> Source: [sk182272](https://support.checkpoint.com/results/sk/sk182272)

# sk182272 - Policy installation on a Security Gateway running with UPPAK fails with error code 2000240 or 2000267

| Property | Value |
|----------|-------|
| Solution ID | sk182272 |
| Date Created | 2024-05-02 |
| Last Modified | 2024-07-01 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.20 |
| OS | Gaia |

## Symptoms

- * Policy installation on a Security Gateway running User Space SecureXL (UPPAK) fails with error code `2000240` or `2000267`.

* The */var/log/usim_x86.elg* contains these messages :   
  `
  [UPPAK]:m_get: allocation failure `  
  `
  [UPPAK]:fwk_snd_alloc_mbuf_for_fw: failed to alloc mbuf for fw, vsid: x, instance: y
  [UPPAK]:fwk_snd_msg_queue_dequeue_msg: failed to alloc mbuf for fw, vsid: x, instance: y
  `

  <br />

* The output of the `fwaccel stat` command is printed after a long time.

* The *$FWDIR/log/fwk.elg* contains this message:   
  `fwmultik_process_entry: no corresponding ipv6 instance for opcode 2, instance 0`
* A traffic outage might occur.

* IPv6 traffic arrives at the Security Gateway while IPv6 is disabled.

## Cause

A memory leak occurred in UPPAK.

<br />

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 70

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

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