> Source: [sk182263](https://support.checkpoint.com/results/sk/sk182263)

# sk182263 - Remote Access VPN client cannot connect on macOS

| Property | Value |
|----------|-------|
| Solution ID | sk182263 |
| Date Created | 2024-05-02 |
| Last Modified | 2026-07-28 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | E89.X, E88.X |
| OS | macOS |

## Symptoms

- * Remote Access VPN client does not connect on macOS
* In the client log file *helpdesk.log* , there are multiple messages:   
  `[DATE TIME] Service was started `  
  `
  [DATE TIME] Client initialized successfully `  
  `
  [DATE TIME] Client state is idle `  
  `
  [DATE TIME] Always connect scheduled to start in 60 seconds `  
  `
  [DATE TIME] Client state is idle `  
  `
  [DATE TIME] Starting connect...`  
  `
  [DATE TIME] Creating primary conn flow to initial gw (0x1)`  
  `
  [DATE TIME] Transport is auto detect`  
  `
  [DATE TIME] Sent ClientHello`  
  `
  [DATE TIME] Service was started`  
  `
  [DATE TIME] Service was started`  
  ` `

## Cause

The Remote Access VPN client software crashes due to buffer overflow when the client establishes an initial SSL connection to the VPN Gateway.

## Solution

This issue was fixed in Endpoint Security Client for macOS E88.40 and is included in all subsequent macOS releases.

Check Point recommends to always upgrade to the [Recommended version](https://support.checkpoint.com/results/sk/sk117536).

If you choose not to upgrade, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue - improved Endpoint Security Client package.

A Support Engineer will make sure the Endpoint Security Client is compatible with your environment before providing it.  
For faster resolution and verification, collect the [CPinfo](https://support.checkpoint.com/results/sk/sk90445) file from the Endpoint Security Client involved in the case.

---

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