> Source: [sk182249](https://support.checkpoint.com/results/sk/sk182249)

# sk182249 - Jumbo Hotfix Accumulator installation fails with "The previous installation of this package terminated abnormally"

| Property | Value |
|----------|-------|
| Solution ID | sk182249 |
| Date Created | 2024-04-24 |
| Last Modified | 2026-06-24 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server, Multi-Domain Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81.20, R81 (EOS), R81.10 (EOS), R81 (EOS), R81 (EOS), R81.10 (EOS), R81.20 |
| OS | Gaia |

## Symptoms

- * Upgrading Jumbo Hotfix Accumulator from Take XX to Take YY (*Check_Point_R81_20_JUMBO_HF_MAIN_Bundle_TYY_FULL.tgz* ) hangs.  
  Rebooting the device leads to installation failure.
* The "*Result: Installation is not allowed. Reason: The previous installation of this package terminated abnormally*" message is shown.
* The package installation is listed as uncompleted in DA_Actions.xml

## Cause

Because the machine was down or rebooted during the installation/upgrade process, the action was marked as interrupted. In this case, it is not possible to verify the valid state of the machine.

## Solution

This solution requires authentication. Please log in to view the full solution.

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